Terms & Conditions

Terms and Conditions

Last updated: 13th October 2024

Welcome to Oceanpaddler online store! By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase. These Terms and Conditions are governed by the laws of New South Wales, Australia.

1. General Information
These Terms and Conditions govern all purchases made on www.oceanpaddler.com (hereinafter referred to as “the Website”). By using this Website, you agree to comply with these terms. If you do not agree, you should not use the Website.

2. Eligibility
By purchasing from our Website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make a purchase. All information provided during the checkout process must be accurate and up to date.

3. Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion, including for errors in pricing, product availability, or suspected fraud.
  • Payment Methods: We accept Credit Card payments. All payments are securely processed via third-party payment gateways.
  • Pricing: All prices listed on the Website are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated. Prices are subject to change without prior notice. Shipping and handling fees will be added during checkout, if applicable.

4. Shipping and Delivery
Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of your order.

  • Delivery Times: We aim to process and dispatch all orders within two business days. Delivery times are estimates and may vary depending on your location and the courier. We are not responsible for delays caused by courier services or customs.
  • International Shipping: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
  • Delivery Address: Please ensure your shipping details are correct. We are not liable for packages delivered to an incorrect address provided by you.

5. Returns and Refunds
Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

  • Return Policy: We accept returns within 14 days of receiving your order. Items must be unused, in original packaging, and with all tags attached. For return instructions, please email contact@oceanpaddler.com. Customers are responsible for the cost of returning the product to Oceanpaddler.
  • Refunds: Once your returned item is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the item is faulty or incorrect.
  • Exchanges: If you wish to exchange an item, please contact us within 14 days. Exchanges are subject to product availability. Customers are responsible for the cost of returning the original product to Oceanpaddler and the cost to send the new item out. An invoice will be sent to the customer, payable prior to dispatch.

6. Product Information and Availability
We strive to ensure that all information on our Website is accurate; however, errors, including pricing or availability, may occur. We reserve the right to correct any errors or cancel orders affected by such errors. If an item is out of stock after you place an order, we will notify you and provide alternatives or a refund.

7. Intellectual Property
All content on this Website, including text, images, logos, and software, is the property of Oceanpaddler or its licensors and is protected by Australian copyright laws. You may not copy, distribute, or reproduce any content without our express permission.

8. Limitation of Liability
To the maximum extent permitted by law, Oceanpaddler will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this Website or products purchased through the Website. This limitation of liability applies to any claims related to product performance, delivery, or customer service.

9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data in accordance with the Australian Privacy Principles.

10. Changes to Terms and Conditions
We reserve the right to amend these terms at any time. Any changes will be posted on this page with the updated date. It is your responsibility to review these terms regularly to stay informed of any updates.

11. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at: contact@oceanpaddler.com